Shipping and delivery

Processing vs. shipping time: "Orders ship within 2 business days. Then add shipping time—3-5 days for standard, 1-2 for expedited."

Handmade delays: "Custom pieces take 1-2 weeks to create, then 3-5 days to ship. We'll email updates on your timeline."

Free shipping thresholds: "Free standard shipping on orders $50+. Orders under $50 ship for $8."

International shipping: "International orders take 7-14 business days. Customers pay customs fees. No returns due to customs issues."

Lost packages: "If tracking shows delivered but you didn't receive it, contact us within 3 days. We'll work with the carrier to resolve it."

Holiday rushes: "During November-December, add 2 extra days to all processing times. Order by December 15th for Christmas delivery."